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Rest Easy.

COVID-19 Safety Information

Our hotel teams have always taken pride in offering a home away from home for individuals and groups traveling to meet and explore. Given the current circumstances, our steadfast commitment to provide safety, warmth and hospitality to all of our patrons has become even more significant.

Please know that the health and wellness of our guests and team members is our highest priority. We are committed to upholding high standards for your comfort and peace of mind by following guidelines issued by the CDC and any state or local government in which we operate.. Our hotel teams have comprehensive protocols and procedures issued by agencies like the World Health Organization and Centers for Disease Control and Prevention and the American Hotel & Lodging Association currently in place and will maintain excellent levels of quality. 

What You Can Expect

Our team has been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the situation at hand. Below are just some of the measures we've taken:


PERSONAL PROTECTIVE EQUIPMENT (PPE)

Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance.

Gloves will be provided to associates whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, engineering, and any major operating departments in direct contact with guests.


SOCIAL DISTANCING & PHYSICAL INTERACTIONS

We recommend that all guests do their part and strive to maintain at least six feet between themselves and others. Social distancing is practiced by all associates on property and regularly enforced with signage and floor markers.

Plexiglass partitions have been installed at every Front Office station and mini-hand sanitizers and masks will be provided to guests as needed.

For the safety of everyone, ace masks are required for all team members and guests in public areas. Face coverings must be worn while checking in and walking to guest rooms. They must also be worn while walking between guest rooms and the pool deck. Once settled in the pool area and reclining in a lounge chair, guests may remove their face covering.


CLEANING & SANITATION

Hand sanitizer dispensers, will be placed at guest and associate entrances and contact areas such as hotel lobby, restaurant, meeting and convention spaces, elevator landings, and pool.

Enhanced sanitation procedures with hospital-grade disinfectant throughout the entire hotel.  Plus modified turn down experience that limits guest-staff contact and meets social distancing.

New policies prohibit guests from being present during stayover service. For a no contact stayover cleaning experience, guests may choose between one of the following options:

OPTION #1
Guests can request service between the hours of 8:00 a.m. and 4:00 p.m., at a time when they will not be present in the room.

OPTION #2
Guests can request new linen by utilizing the black mesh bag provided to you in the guestroom closet. Please fill black mesh bag with old linen and request new linen which will arrive in a white mesh bag.


GUEST ROOM EXPERIENCE

Removal of coffee, tea and condiment packs to minimize touch points in the rooms. Coffee, tea and condiment packs will now be provided by the Front Office

The hotel features external corridors, ideal for proper ventilation, and individual HVAC units in each room to minimize cross-contamination by airflow between rooms


ASSOCIATE & GUEST HEALTH CONCERNS

Our associates have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.

Wellness screenings provided for all team members, including daily temperature checks. Associates are instructed to stay home if they do not feel well and are trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.

If we are alerted to a presumptive case of COVID-19 at the property, we will work with the Public Health Officials to follow the appropriate actions recommended.

 

RESERVATIONS & PLANNING TO VISIT

In this current environment, we recognize that plans can change suddenly. For those of you who continue to visit our hotels and resorts, we are extremely grateful for your loyalty and support. Should you have questions about an upcoming trip to our hotel, we encourage you to contact the reservations teams to discuss your options.


Rest easy knowing that the health and safety of our guests and team members is our top priority. For additional questions, please feel free to contact our team directly.

Niveesha Hill, General Manager  |  Nhill@carlsbadsea.com   |  760-349-0111 ext. 151  

 

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